Help is one email away.
Most issues are solved in a minute with the steps below. If not, email me and include a diagnostic report. Tacet is maintained by one person, so you will hear back from the developer, not a ticket queue.
Quick fixes
Reload the Facebook tab
After installing or updating Tacet, tabs that were already open need a reload before the content script runs.
Check the master switch and pause state
Open the popup. If the status shows Paused or the master toggle is off, Tacet is intentionally standing by.
Use per-tab pause to isolate the problem
If Facebook looks wrong, pause Tacet on that tab. If the problem disappears, it is on Tacet's side; please tell me.
Run Diagnostics
Popup → Diagnostics → Something is broken. Copy the report; it is shown to you before you copy it and excludes personal data.
Email support
Write to support@gettacet.com. Include your browser and version, the Tacet version, what you expected, what happened, and the diagnostic report if you have one.
Please do not send screenshots that include private messages or other personal information.
What a diagnostic report contains
- Tacet version and browser version
- Which filters and detectors are enabled
- Counts of cards processed and hidden
- Detector confidence summaries
It never contains cookies, tokens, message contents or full post text.
Known limitations
- Facebook changes its page structure frequently. Detection may lag behind a redesign until an update is released. During that time Tacet shows content rather than guessing.
- Features that depend on unstable Facebook markup, such as preferring the most-recent feed or comment sorting, are applied only when they can be detected safely.
- The Element Picker is experimental. Rules it creates may need re-picking after a Facebook redesign; the rule health indicator will tell you.
- Mobile apps are not supported. Tacet runs on the desktop website only.
See also the FAQ.